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Solutions Associate

Posted: 05/03/2024

Solutions Associate GNC Community FCU’s mission is to educate, inspire and build a financially responsible community, one member at a time.  At GNC, we stress the ‘Community’ in our name through developing and nurturing relationships with our members and employees.  Serving Lawrence County, Pennsylvania, GNC strives to maintain quality service and an employee-friendly workplace where people are valued and employees are taught the skills that lead to career advancement opportunities. 

Job Purpose: This onsite position will engage members to resolve outstanding delinquent accounts and minimize losses to GNC Community FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations. The Solutions Associate is responsible for handling non-direct collection and direct collection duties which are critical to maintain legal and regulatory requirements and essential to provide support to the credit union’s ongoing concern.

Key Accountabilities
• Communicate with members regarding account delinquency, overdrawn accounts, and irregular activities
• Develop custom solutions to support credit union members during times of financial hardship
• Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act strategies
• Specialty collection tasks
1) Fraud Management
2) System Administration
3) Collateral
• Project, analyze and estimate monthly collection efforts and delinquency tolerances
• Answer phones to assist members and staff 

Qualifications, Experience, and Skills
• High School Diploma or GED
• Industry, or job-specific skills acquired through prior experience
• Working Knowledge of State and Federal collection laws and procedures
• Computer Skills: knowledge of Microsoft Office Suite
• Reasoning ability to solve problems
• Member service and communication skills
• Negotiation skills
• Strong Organizational Skills with the ability to multi-task

Benefits
• Health, Dental, Vision insurance
• 401(k)
• 401(k) matching
• Financial Counseling certification
• Educational opportunities to benefit and enhance your role at GNC
• Opportunities for advancement
• Federal holidays, PTO

Submit resume and cover letter by email only to:  [email protected]

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